Refund policy

Return & Refund Policy

Welcome to ValueVerseIndia.com.
At Value Verse India, we strive to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • Item must be unused and in original condition.

  • Item must be returned in original packaging.

  • Return request must be raised within 7 days of delivery.

  • Product must not be damaged by the customer.

Returns will NOT be accepted for:

  • Used products

  • Items damaged due to misuse

  • Personal care items (for hygiene reasons)

  • Customized or special order items

2. Damaged / Wrong Product

If you receive:

  • A damaged product

  • A defective item

  • A wrong product

Please contact us within 48 hours of delivery with:

  • Order number

  • Clear unboxing video

  • Product photos

Email: valueverseindia@gmail.com
WhatsApp: +91 9744891139

Without an unboxing video, claims may not be accepted.

3. Refund Process

Once we receive and inspect the returned item:

  • Refund will be processed within 5–7 business days.

  • Refund will be credited to the original payment method.

  • In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI.

Shipping charges (if any) are non-refundable.

4. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • Once the order is shipped, cancellation is not possible.

To cancel an order, contact us immediately at:

5. Non-Returnable Items

Certain items cannot be returned:

  • Clearance sale items

  • Personal hygiene products

  • Innerwear

  • Gift cards

6. Contact Information

If you have any questions about our Return & Refund Policy:

🌐 Website: ValueVerseIndia.com
📧 Email: valueverseindia@gmail.com
📱 WhatsApp: +91 9744891139
📸 Instagram: @valueverseindia